How long does delivery take?

Shipping times and costs are calculated at checkout. Free shipping is available on orders over $150.

What is your refund policy?

You can find details about our refund policy in the Refund Policy section of our website.

What does 'cold process soap' mean?

Cold process soap refers to a method of soap making where oils and lye are combined without external heat, resulting in a gentle, skin-loving product.

Shipping policy

Flora Home & Garden Shipping Policy

Processing & Shipping Times

Orders are typically processed within 1-2 business days.
Standard shipping within the U.S. takes 3-7 business days.
Expedited shipping options are available at checkout.

Shipping Rates

Expedited and international shipping rates vary based on destination and order size.

International Shipping

We ship to select international locations. Customers are responsible for any customs fees or import duties.
International delivery times vary but typically range between 7-21 business days.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

Unforeseen circumstances (weather, carrier delays, holidays) may impact delivery times.
If your order is delayed beyond the estimated time, please contact our support team at contactus@shopfloraco.com

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours with photos of the damage.
If your order is lost in transit, we will work with the carrier to resolve the issue.

For any shipping-related inquiries, reach out to contactus@shopfloraco.com.

Flora Home & Gardens